Shipping & Return Policy – horsewoundcare.com

Shipping Policy

Processing Time

  • All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving
    your order confirmation email.
  • You will receive a notification when your order has shipped.

Domestic Shipping (U.S.)

  • We offer Standard Shipping (3–7 business days) and Expedited Shipping (1–3 business days).
  • Shipping charges for your order will be calculated and displayed at checkout.

International Shipping

  • International shipping is available to most countries. Shipping rates and delivery times vary based on
    destination.
  • Customs duties, taxes, or import fees are the responsibility of the customer.

Order Tracking

  • Once your order ships, you will receive an email with a tracking number. Please allow 24–48 hours for
    tracking information to update.

Damages or Lost Packages

  • We are not responsible for packages damaged or lost in transit. If your order arrives damaged, please
    contact the shipping carrier or our support team within 48 hours of delivery.

Return & Exchange Policy
Eligibility

  • To be eligible for a return, your item must be unused, in its original packaging, and returned within 30
    days of delivery.
  • Certain products, such as opened topical solutions or used devices, are non-returnable for safety and
    hygiene reasons.

How to Initiate a Return

  1. Contact us at support@horsewoundcare.com with your order number and reason for return.
  2. Once your return is approved, we will provide you with instructions and a return shipping address.
  3. Customers are responsible for return shipping costs unless the return is due to a defective or
    incorrect item.

Refunds

  • Refunds will be issued to your original payment method within 5–10 business days after we receive
    and inspect your return.
  • Shipping fees are non-refundable.

Exchanges

  • If you need to exchange an item for a different size, model, or replacement, please contact us at
    support@horsewoundcare.com.

Non-Returnable Items

  • Used or opened wound-care products.
  • Custom or special-order items.
  • Gift cards.

Questions?
For shipping or return inquiries, email us at support@horsewoundcare.com or call (424) 666-1572.